CyberRentals Credit Card Acceptance Program customer testimonial
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CyberRentals Credit Card Acceptance Program
Frequently Asked Questions
  1. Is the CyberRentals Credit Card Acceptance program competitive?
  2. Will I increase my vacation rentals by accepting credit card payments?
  3. What fees are involved in processing credit cards for vacation rentals?
  4. I have 10 vacation rentals, do I have to have a separate merchant account for each vacation rental in order to accept credit cards?
  5. Can I change my pricing plan?
  6. What is a Merchant Account?
  7. When are the funds credited to my bank account?
  8. Is the full amount of the transaction deposited to my bank account?
  9. Do I need to open another bank account?
  10. Can I accept American Express and Discover?
  11. Can I add the Visa and MasterCard logos to my web site to let my vacation rental customers know that I accept credit cards for payment?
  12. Why do I need to provide personal information on the merchant account application?
  13. Can I sign up even if my vacation rental business is not incorporated?
  14. How long does it take to sign up?
  15. What is a Chargeback?
  16. Can I apply if I do not live in the United States?
  17. What is a Virtual Terminal?
  18. Where do I call if I have having trouble using the Virtual Terminal?
  1. Is the CyberRentals Credit Card Acceptance program competitive?
    Through CyberRentals, you are able to leverage the buying power of thousands of vacation rental companies to secure competitive rates and fees that are not usually available to individual vacation rentals.

    The CyberRentals Credit Card Acceptance program is provided in partnership with Network 1, a premier supplier of credit card acceptance services and a registered affiliate of Harris Trust and Savings Bank, and Paradata Systems, an industry-leading provider of Internet payment solutions.

  2. Will I increase my vacation rentals by accepting credit card payments?
    By providing a credit card payment option to your vacation rental customers, you significantly increase your rental base by providing a service to customers who prefer the convenience and ease of credit card payments.

    With credit card payments, bookings are secured immediately so you don't have to wait for checks in the mail, or wait for them to clear the bank once they arrive.

    In addition to the convenience and ease of credit cards, credit card users are far more likely to be decisive about paying for a vacation rental.

  3. What fees are involved in processing credit cards for vacation rentals?
    There are three payment plans to choose from. Select the plan that is best suited to your vacation rentals' expected annual volume. Furthermore, you can change plans at any time when your credit card business grows past your original expectations.

  4. I have 10 vacation rentals, do I have to have a separate merchant account for each vacation rental in order to accept credit cards?
    You only need one merchant account to accept credit cards for your vacation rentals.

  5. Can I change my pricing plan?
    Yes, you can change your program at any time by sending an email with your company name and merchant number, along with the plan you would like to: sales@paradata.com.

  6. What is a Merchant Account?
    A Merchant Account allows you to accept credit card payments from your vacation rental customers and establishes your business as a Credit Card Acceptor with the Card Associations (Visa and MasterCard).

  7. When are the funds credited to my bank account?
    Funds will be directly deposited into your bank account within 2-3 business days.

  8. Is the full amount of the transaction deposited to my bank account?
    Yes, the full amount will be credited. Any fees are automatically debited at the end of each month.

  9. Do I need to open another bank account?
    No. The funds can be deposited to any existing US checking account.

  10. Can I accept American Express and Discover?
    Yes. The Network 1 Merchant Services application will allow you to apply for American Express and Discover. Let your sales representative know that you would like to apply for American Express and Discover. American Express and Discover set their own rates and fees and are not reflected in the program pricing plans - please allow 2 weeks for approval.

  11. Can I add the Visa and MasterCard logos to my web site to let my vacation rental customers know that I accept credit cards for payment?
    Yes, you can download the Visa and MasterCard logos at the following links:
    Visa Logo: usa.visa.com/business/accepting_visa/marketing_center/logo_usage.html
    MasterCard Logo: www.mastercardbrandcenter.com/mcbrand/index.jsp.
    If you do not have your own website, contact your advertiser about having the Visa and MasterCard logos added to your listing.

  12. Why do I need to provide personal information on the merchant account application?
    A merchant account is a type of credit facility as the Acquiring Bank deposits funds to your bank account before they have collected funds from the Issuing Bank/Cardholder. The Acquiring Bank is required to perform its due diligence to ensure that its merchants are credible businesses.

  13. Can I sign up even if my vacation rental business is not incorporated?
    Yes, if you have a US social security number, US checking account, and a US mailing address you can sign up to accept credit cards for your vacation rentals.

  14. How long does it take to sign up?
    After you complete the Application, the process should take 4- 5 business days.

  15. What is a Chargeback?
    A chargeback is the reversal of a disputed sale transaction. When a chargeback occurs the amount of the chargeback is debited from your bank account. See the Visa Card Acceptance Processing Guide - How to Reduce Chargebacks at: http://www.visa.ca/en/merchant/pdfs/card_acceptance.pdf

  16. Can I apply if I do not live in the United States?
    In order to apply for a Network 1 merchant account you must have a US social security number, US bank account, and a US mailing address.

  17. What is a Virtual Terminal?
    A Virtual Terminal is a secure web page that enables you to perform real-time authorization of credit card transactions. All you need is access to a computer with a web browser.

    Save time and reduce your cost per transaction while enjoying real-time processing speed. Your Virtual Terminal features payment management functions that allow you settle and retrieve transactions, review and settle batches, and perform refunds and voids.

    A virtual terminal is web-based so there is no equipment or software to lease or purchase and no dedicated phone line or additional space is required.

  18. Where do I call if I have having trouble using the Virtual Terminal?
    Toll free technical support is available 24.7.365 at 1.877.600.1717.
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