Help

Merchant Support Center FAQs

• What is the MSC?
• Why can't I log in to the Merchant Support Center?
• How do I log in to the Merchant Support Center?
• Where is my MSC User ID and password?
• I can't find my MSC User ID and password. What do I do?
• How do I change my MSC User ID and password?
• How long does it take for the money to reach my bank account? Do I need to batch out every night?

What is the MSC?

MSC stands for Merchant Support Center. The Merchant Support Center is an easy-to-use web-based transaction reporting application that enables merchants to manage orders on a daily basis. The Merchant Support Center allows merchants to:

• View sales activity reports
• Perform batch settlement
• Search for order and batch details
• Credit, void and capture transactions

All merchants using Payment Processing, Inc payment products have access to the Merchant Support Center.

^ top

Why can't I log in to the Merchant Support Center?

There are a few common errors that may prevent you from logging in to the Merchant Support Center. Your MSC User ID and/or Password may be incorrectly typed. You may mistakenly be trying to log in to the Reseller Login on the Payment Processing, Inc homepage. To access the Merchant Support Center login, please refer to the Ready Go email sent to you by Payment Processing, Inc Merchant Services Technical Support when you signed up as a merchant. The Ready Go email subject is "Ready Go".

^ top

How do I log in to the Merchant Support Center?

Your MSC User ID and a link to the Merchant Support Center were provided in a Ready Go email, sent by Merchant Services Technical Support when you signed up as a Payment Processing, Inc merchant. The email will have the subject "Ready Go". In the Ready Go email, click the link to the Merchant Support Center. At the login page, enter your MSC User ID and the password you chose when you signed up as a Payment Processing, Inc merchant.

^ top

Where is my MSC User ID and password?

Your MSC User ID was sent to you in a Ready Go email when you signed up as a Payment Processing, Inc merchant. You chose a password when you signed up. The Ready Go email subject is "Ready Go".

^ top

I can't find my MSC User ID and password. What do I do?

Contact Merchant Services Technical Support.

^ top

How do I change my MSC User ID and password?

To change your MSC User ID and/or password contact Merchant Services Technical Support.

^ top

How long does it take for the money to reach my bank account? Do I need to batch out every night?

Batches close automatically every night, unless otherwise requested. From the time the batch closes, it will take approximately 2-3 business days (depending on your bank) for the funds to reach your bank account.

^ top

Home | Products & Services | Resellers | Developers | Company

Contact | Help | Terms of Use | Privacy

Accept credit cards online with Payment Processing, Inc.